:root{--bg:#f3f6fc;--panel:#fff;--panel-2:#f1f5fd;--border:#e2e8f0;--text:#0f172a;--muted:#64748b;--accent:#4f46e5;--accent-2:#7c3aed;--open:#16a34a;--closing:#d97706;--human:#2563eb;--closed:#dc2626;--shadow:0 1px 2px rgba(15,23,42,.06),0 8px 24px rgba(15,23,42,.06)}*{box-sizing:border-box}html,body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;margin:0;padding:0;font-family:ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Noto Sans,Ubuntu,Cantarell,Helvetica Neue,sans-serif;font-size:14px}a{color:inherit;text-decoration:none}.app{grid-template-columns:240px 1fr;min-height:100vh;display:grid}.sidebar{border-right:1px solid var(--border);background:var(--panel);flex-direction:column;min-height:100vh;padding:22px 16px;display:flex}.sidebar-footer{border-top:1px solid var(--border);margin-top:auto;padding-top:16px}.logout-btn{width:100%}.brand{letter-spacing:-.02em;background:linear-gradient(90deg,var(--accent),var(--accent-2));color:transparent;-webkit-background-clip:text;background-clip:text;align-items:center;gap:9px;margin-bottom:26px;font-size:19px;font-weight:800;display:flex}.brand .dot{background:linear-gradient(135deg,var(--accent),var(--accent-2));border-radius:4px;width:12px;height:12px;box-shadow:0 4px 10px rgba(79,70,229,.35)}.nav a{color:var(--muted);border-radius:10px;margin-bottom:4px;padding:10px 13px;font-weight:500;display:block}.nav a:hover{background:var(--panel-2);color:var(--accent)}.main{max-width:1120px;padding:30px 36px}h1{letter-spacing:-.02em;margin:0 0 4px;font-size:23px}h2{color:var(--muted);text-transform:uppercase;letter-spacing:.07em;margin:0 0 12px;font-size:13px;font-weight:700}.sub{color:var(--muted);margin:0 0 24px;line-height:1.5}.card{background:var(--panel);border:1px solid var(--border);box-shadow:var(--shadow);border-radius:14px;overflow:hidden}.row{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:14px 18px;display:flex}.row:last-child{border-bottom:none}.row:hover{background:var(--panel-2)}.avatar{border:1px solid var(--border);width:40px;height:40px;color:var(--accent);background:linear-gradient(135deg,#eef2ff,#e0e7ff);border-radius:50%;flex-shrink:0;place-items:center;font-weight:700;display:grid}.grow{flex:1;min-width:0}.name{white-space:nowrap;text-overflow:ellipsis;font-weight:650;overflow:hidden}.meta{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;overflow:hidden}.badge{border:1px solid var(--border);white-space:nowrap;border-radius:999px;padding:4px 11px;font-size:12px;font-weight:650}.badge.open{color:#15803d;background:#dcfce7;border-color:#bbf7d0}.badge.closing{color:#b45309;background:#fef3c7;border-color:#fde68a}.badge.human-only{color:#1d4ed8;background:#dbeafe;border-color:#bfdbfe}.badge.closed{color:#b91c1c;background:#fee2e2;border-color:#fecaca}.pill{color:var(--accent);background:#eef2ff;border:1px solid #c7d2fe;border-radius:6px;padding:2px 7px;font-size:11px;font-weight:600}.thread{flex-direction:column;gap:10px;max-height:60vh;padding:20px;display:flex;overflow-y:auto}.bubble{white-space:pre-wrap;word-break:break-word;border-radius:14px;max-width:70%;padding:10px 14px;line-height:1.45}.bubble.in{background:var(--panel-2);border:1px solid var(--border);align-self:flex-start}.bubble.out{background:linear-gradient(135deg,var(--accent),var(--accent-2));color:#fff;border:none;align-self:flex-end}.bubble .stamp{opacity:.7;margin-top:5px;font-size:11px;display:block}.composer{border-top:1px solid var(--border);background:var(--panel);gap:10px;padding:14px 18px;display:flex}.composer input{border:1px solid var(--border);color:var(--text);background:#fff;border-radius:10px;outline:none;flex:1;padding:11px 14px;font-size:14px}.composer input:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(79,70,229,.12)}button{background:linear-gradient(135deg,var(--accent),var(--accent-2));color:#fff;cursor:pointer;border:none;border-radius:10px;padding:11px 18px;font-size:14px;font-weight:650;box-shadow:0 6px 16px rgba(79,70,229,.22)}button:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.notice{border:1px solid var(--border);border-radius:11px;margin-bottom:16px;padding:12px 16px;font-size:13px;line-height:1.5}.notice.warn{color:#92400e;background:#fffbeb;border-color:#fde68a}.notice.info{color:#3730a3;background:#eef2ff;border-color:#c7d2fe}.empty{text-align:center;color:var(--muted);padding:48px}.grid-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.kv{border-bottom:1px solid var(--border);justify-content:space-between;padding:11px 18px;display:flex}.kv:last-child{border-bottom:none}.kv span:first-child{color:var(--muted)}.back{color:var(--muted);margin-bottom:12px;font-size:13px;display:inline-block}.back:hover{color:var(--accent)}.field{margin-bottom:14px}.field label{color:var(--muted);margin-bottom:6px;font-size:12.5px;font-weight:600;display:block}.field input,.field textarea,.field select{border:1px solid var(--border);width:100%;color:var(--text);background:#fff;border-radius:10px;padding:10px 12px;font-family:inherit;font-size:14px}.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--accent);outline:none;box-shadow:0 0 0 3px rgba(79,70,229,.12)}.field textarea{resize:vertical;min-height:72px}.step-card{border:1px solid var(--border);background:var(--panel-2);border-radius:12px;margin-bottom:10px;padding:14px}.step-head{color:var(--muted);justify-content:space-between;align-items:center;margin-bottom:10px;font-size:12.5px;font-weight:600;display:flex}.inline{align-items:center;gap:10px;display:flex}.btn-secondary{border:1px solid var(--border);color:var(--text);box-shadow:none;background:#fff}.btn-secondary:hover{border-color:var(--accent);color:var(--accent)}.btn-danger{border:1px solid var(--closed);color:var(--closed);box-shadow:none;background:#fff;padding:6px 10px}.actions{gap:10px;margin-top:18px;display:flex}.toolbar{justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;display:flex}.btn-small{padding:8px 13px;font-size:13px;display:inline-block}.btn-instagram{color:#fff;background:linear-gradient(45deg,#f09433 0%,#e6683c 25%,#dc2743 50%,#cc2366 75%,#bc1888 100%);border:none;font-weight:650;box-shadow:0 6px 16px rgba(220,39,67,.28)}.login-wrap{background:linear-gradient(135deg,#eef2ff 0%,#f3f6fc 45%,#ede9fe 100%);place-items:center;min-height:100vh;display:grid}.login-card{background:var(--panel);border:1px solid var(--border);width:360px;box-shadow:var(--shadow);border-radius:18px;padding:30px}.login-card h1{margin-bottom:6px}